Contact Us
Have a question? Want to say hi? The Gentle Creature loves hearing from you.
Get in Touch
hello@thesoothingoddity.com
Dispatch Location
Sheffield, UK
Shipping
Dispatched within 1-2 working days
The Gentle Creature says hi!
Common Questions
Do you offer free shipping?
Yes! We offer free UK shipping on all orders over £30. Orders are dispatched within 1-2 working days from our Sheffield warehouse.
What ingredients do you use in your products?
All our candles, mists, and soaps are made with natural ingredients — soy wax, essential oils, shea butter, and botanical extracts. No synthetic fragrances or harsh chemicals. Cruelty-free and handmade in small batches.
Can I send your products as a gift?
Absolutely. Our wellness gift sets, candles, and bath products make perfect gifts. Each item is wrapped in plastic-free, sustainable packaging and includes a handwritten thank-you note.
How long do your candles burn?
Our standard 180g soy candles burn for approximately 40 hours with a clean, even flame. Our larger 380g candles burn for around 75 hours. Always trim the wick to 5mm before lighting for the best experience.
Do you ship outside the UK?
Currently we ship to the UK only. We are working on expanding to EU destinations soon. Sign up for our newsletter to be the first to know.
